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Your most commons questions

We’ve gathered the questions we get asked most often, with clear, straightforward answers.

Yes, subject to availability during business hours. However, we strongly recommend booking an appointment to reduce wait times and ensure your pet receives the dedicated consultation time they need.

Call your local VELVET clinic for specific guidance. Outside business hours, our team will direct you to a 24/7 veterinary emergency hospital in your area.
Yes. Our teams work with most pet insurance providers, including Trupanion, and can guide you through the reimbursement process based on your coverage.
Certain services may be available for exotic pets depending on the clinic location, species, and specific situation. Please contact us before visiting so we can confirm the best course of action.
Simply ask your previous clinic to forward your pet’s medical records to us. Our team will add them to your file and ensure everything is set for your first visit.